09.15.21 -- How To Manage A Blended Workforce

In today’s fast-paced world, clients receiving on-site services expect a good customer experience, from beginning to end. Although it’s clearly important to try and create practices to ensure your employees can help meet that demand for an enjoyable customer experience, it can be a difficult road to traverse. 

What foundational changes must happen in order to evolve your service operating model? How do you build a case for change internally? Hear from the former director of enterprise field service at British Telecom who transformed their operating model through skills-blending and workplace transformation. Watch the webinar to learn more.

Are you having a field performance breakdown? The path back to operational health begins with diagnosing your symptoms. Once you understand the root causes, there are some simple and proven steps (outlined in this new e-book) that you can take to get your business back on track.

The service industry is driven by customer experiences. Do you have the insights to make them outstanding?

Infrastructure has always been a necessary part of life, but for some time, until recently it was not at the forefront of the general public’s mind. Now with the newly passed infrastructure bill and the heightened concerns of safety of buildings, bridges, and rail, infrastructure inspection processes are being closely scrutinized.

In a time where flexibility is key, having a blended workforce has become essential in field service management. However, having a blended workforce is only part of the solution. How do field service managers effectively manage a blended workforce?