Newsletter | June 23, 2022

06.23.22 -- How To Improve Performance Measurement In Field Service With Service Intelligence

How To Improve Performance Measurement In Field Service With Service Intelligence

Field service and its workforce are evolving — and at a rapid pace. Today, it’s more important than ever to understand if your performance management methods are evolving to fit these new needs. If you had to answer a few key questions about your service organization, would you be able to do so without manually pulling labor-intensive reports? 

5 KPIs Service Leaders Need To Measure In 2022

You’re missing key details when you measure service KPIs in a vacuum. Instead, focus on a holistic view of your service organization. Change the way you think about KPIs. Increase visibility into every corner of service. Bridge the skills gap. Improve CS across the entire organization.

Activate Service Data: Aligning Teams, Customers, Equipment, And Processes

How can service data benefit entire organizations, their products, and customers? It’s all about strategically using data to meet evolving service needs and challenges around the globe. Learn how by using data to help benchmark against competitors, you can better manage the way you deploy resources. 

How 3D Systems Slashed Parts Costs & Decreased Repeat Visits

At 3D Systems artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on-demand manufacturing services, and manufacturing software. But as technology has advanced, so have 3D Systems’ customers’ expectations for consistent uptime and reliable technology.