For decades, whiteboards were one of the most useful tools in field service scheduling and planning. Dispatchers manually mapped schedules based on input from staffing managers and identified an available field worker with little-to-no-visibility into the full mobile workforce. Unfortunately, this highly-complex, time-consuming activity left plenty of room for human error and accidental field worker bias.
More and more, organizations optimize workforce scheduling and planning with technology and real-time data. A connected field service solution helps staffing managers, agents, and dispatchers ensure the proper levels of service with the right field worker at the right time.
As a result, organizations improve the customer experience, make better use of resources, and boost employee satisfaction and retention.
If you’re ready to ditch the whiteboard for good, improve your field service scheduling and planning with these insights.