In a world of connected field service, new exciting opportunities are being created by new technology such as augmented reality. Michael Murphy, VP international operations, Librestream Technologies explains how the field service industry is in the midst of digital change—investments are being made in different digital transformation technologies to help expand their service offerings to customers.
If you don't even know how many users are on the digital solution you manage, you're on the path to mediocrity, or possibly failure. How can you be sure you're getting the "R" in ROI if you're not regularly checking your engagement levels and assessing the usage of the solution?
Augmented reality is transforming service and driving unprecedented value. Service organizations are already leveraging AR technology to gain a strategic advantage, educate field technicians and improve customer satisfaction.
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