How To Attract & Retain Millennial & Gen Z Employees

Millennials and Gen Z currently account for more than one-third of the workforce, and in the next decade, these two generations are projected to account for 60 percent of working adults. In the service industry, the shift in the workforce has been pronounced. As Baby Boomers retire, the industry is facing a workforce in flux, balancing the demands of attracting the tech-savvy and collaborative demographic, while grappling with a service skills gap for the incoming recruits. 

Thankfully, No new math is required to attract and retain Millennials and Gen Z, just a basic understanding of what motivates and inspires the next generation.