01.12.22 -- How IT And Field Service Leaders Can Collaborate To Build A Better Mobile App

Selecting the right hardware for remote service and support can seem daunting. Where to start depends on the situation and use case and there are several factors to consider before selecting. Read more on how to choose the right hardware for your remote service operations HERE.

If you’re a leader in the field service industry, it’s essential to track and measure key performance indicators (KPIs). KPIs are metrics that allow a business to track its performance and assess progress toward key objectives. Field service KPIs are performance indicators specifically tailored to the daily workflow and challenges of field service operations.

Service executives, do you want to see into the future and prevent customer disasters ahead of a negative Net Promoter Score (NPS) or service escalation? Aquant’s Service Insights makes that possible by doing all the complex data analysis for you.

Here in the U.S., today’s jobs report tells us that the month of May has seen the largest jump in employment in history. This is not particularly surprising (though apparently many economists were surprised), as people were re-hired or released from furlough in response to states gradually easing COVID-19 restrictions. Nevertheless, this surge is further evidence that we’re nearing something that we’ve been considering since this crisis began: Service is going to approach a bottleneck.

In a highly competitive marketplace with growing customer expectations, providing a positive field service experience can be a crucial differentiating factor for business success. Respondents to a recent study conducted by the Technology & Services Industry Association list three strategic imperatives for field service organizations: accelerating connectivity, aligning the organization, and moving beyond break/fix. Yet respondents also say labor costs are their greatest challenge. So, how can they improve service without increasing headcount?