Submitted by OutSystems Inc.
In a highly competitive marketplace with growing customer expectations, providing a positive field service experience can be a crucial differentiating factor for business success. Respondents to a recent study conducted by the Technology & Services Industry Association list three strategic imperatives for field service organizations: accelerating connectivity, aligning the organization, and moving beyond break/fix. Yet respondents also say labor costs are their greatest challenge. So, how can they improve service without increasing headcount?
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