Newsletter | November 19, 2020

11.19.20 -- How COVID-19 Has Permanently Changed The Future Of Field Service

How COVID-19 Has Permanently Changed The Future Of Field Service

2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements. This has abruptly and irrevocably reshaped the trajectory of the service industry.

Field Service Optimization For The New Normal
Service has never been more complex. Managing reduced workforces, travel restrictions, and new safety precautions for frontline workers is no easy feat. Explore how forward-thinking companies are navigating these challenges, optimizing their field workforces, and delivering service excellence. Watch the webinar to learn more.
What Gartner’s 2020 Magic Quadrant Says About The State Of Service

Gartner once again released its Magic Quadrant, evaluating field service management software vendors on their ability to effectively provide solutions to their customers. What has Gartner identified as major market trends, and how can you prepare your business? Here are three areas noted in the report that you should be considering for your business today.

3 Areas Of Digital Transformation Being Accelerated By COVID-19 For Service Organizations

Many leading service organizations have been on a digital transformation journey for some time, while other service businesses have been dragging their feet a bit when it comes to embracing the potential that digital holds. Those laggards are now turning to digital transformation in an effort to survive the global pandemic and, in doing so, are breaking down barriers that have long been in place.

Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks
Keeping customers’ equipment operating effectively is key to the company achieving high customer satisfaction scores and the driver behind Munters embracing a new business model based around servitization where equipment uptime is guaranteed.