Newsletter | September 13, 2021

09.13.21 -- How Augmented, Mixed, And Virtual Reality Can Reshape Industrial Manufacturing
 
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From The Editor
When Technology Fails, Your Technical Service People Are Crucial
 
By Paul Hesselschwerdt, Global Partners

Solving a customer’s problem is, of course, a fundamental goal for every service person. Sometimes, however, it can be literally impossible to solve the customer’s problem, particularly in highly technical environments where a satisfactory solution to a technical problem does not exist — at least not at the time. Often the situation is made worse because the supplier has made commitments to deliver a technical solution only to find that they have overestimated their ability to meet their commitments.
Featured Articles
Visual Support: An Agile Tool In The Face Of A Looming Workforce Crisis
Submitted by SightCall

Among the myriad issues confronting the U.S. economy today, one major problem receives too little attention: an aging workforce and the impact of demographic trends on nearly every industry’s ability to innovate, grow, and replenish itself with fresh talent.
How Has The Role Of Field Service Technicians Changed?
Submitted by ServicePower

The field service industry has transformed drastically over the course of the pandemic, with technology playing a larger role in service delivery than ever before. Seeing as field service technicians are at the core of service delivery, this means that their role has adapted to rely much more heavily on technology. Staying up to date with these changes in industry technology is critical for field service technicians and the field service providers that employ technicians.
5 Digital Transformation Mistakes To Avoid
Submitted by Zinier

In 2012, Procter & Gamble set out to become the “most digital company on the planet.” The consumer goods giant invested heavily in new technologies and advanced analytics, hoping to transform every aspect of its operations — from the way it managed relationships with retailers to the way it created molecules in its R&D labs. It failed. Between a broad vision that lacked purpose and a slumping economy, the initiative was doomed from the start. Costs soared, profits plummeted, and within six months the CEO was asked to resign by the board.
Lower Valley Water District's Journey To Becoming Geospatially Driven
Submitted by Esri

By making the strategic decision to incorporate geographic information system (GIS) technology into multiple facets of this water utility’s business, they addressed challenges and improved workflow efficiencies to propel the organization ahead.
How Augmented, Mixed, And Virtual Reality Can Reshape Industrial Manufacturing
Submitted by OverIT

The rapid deployment of supporting technology and the fall in prices of wearable devices (already happened to handheld ones) are contributing to the spread of augmented, mixed, and virtual reality-based solutions, now expected to be a “can’t-live-without tech” for every company in the field of industrial manufacturing.