Newsletter | January 10, 2022

01.10.22 -- Global Service Parts Logistics Complexity
 
Featured Editorial
21st Century Monitoring
 
By Dan Newton, CDS

When Gartner predicted that by “2025, 85% of infrastructure strategies will integrate on-premises, colocation, cloud, and edge delivery options, compared with 20% in 2020,” it was clear that a seismic shift in how we monitor and manage infrastructure was on the horizon. We’d already lived through multiple generational shifts within data centers: from monolithic to client-server; from LAN to WAN; from physical systems to virtualized infrastructures; and even to compute and storage modes that served temporary, containerized workloads. The increasingly distributed and diverse landscape would put even more pressure to meet and exceed availability, performance, and security SLAs.
Featured Articles
The Truly 24/7 Connected Kitchen – From Burgers To Burritos And Everything In Between
Submitted by IFS North America

How data-driven insights and AI are giving rise to the connected commercial kitchen.
Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support
Submitted by Salesforce

Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint forinto how to scale up and rise to expectations that equipsping organizations to meet the changes inof the market and the customer.
BUNN-O-Matic Arms On-Site Engineers With Offline Interactive Technical Data
Submitted by AnswersAnywhere

When beverage equipment company BUNN realized they needed to provide their field service engineers with direct access to information in order to increase field service efficiency, and strengthen their reputation of exceptional post-product support via BUNNserve, they turned to AnswersAnywhere to deliver a custom, mobile product knowledge base.
Internet Service Provider Delivers End-to-End Customer Service And Field Service Support With Dynamics 365
Submitted by Hitachi Solutions

When CCI Wireless needed to replace its outdated business support system, it turned to Microsoft Dynamics 365 and Hitachi Solutions. Read on to learn about how the Hitachi Solutions team was able to help CCI implement a CRM solution with a centralized client view and superior self-service portal that is capable of scaling along with the company as it grows.
Global Service Parts Logistics Complexity
Submitted by Source Support Services

Shipping parts around the world is often much more complex and difficult than meets the eye. Rules and regulations vary from country to country, and it often takes more than 90 days to file all necessary paperwork and complete compliance reviews before shipping can take place and operations can begin. All of this must be done properly, or it could lead to severe consequences. As a result, it’s essential that organizations have an infrastructure for fulfilling and tracking logistics requirements, managing changes that take place, and ensuring proper, seamless operations anywhere around the world.