This Gartner report is designed for application leaders seeking improved customer relationship management and customer experience through improved field service management.
This research explores six core functionality categories within field service and how application leaders and the field service department leaders can drive business benefits from each category.
Within this report you’ll find the following;
- “How competency in each functional category of FSM can make the organization more efficient, from both a cost-control and a revenue-generation standpoint
- How to measure improvements — so that further investment in FSM can be well-targeted for maximum business benefit
- How FSM software impacts other systems and how it will affect current usage of technology and what changes will need to be made to support the additional functionality”
Gartner, The Six Categories of Field Service Management Application Functionality and Why You Need Them, 6 March 2018, Jim Robinson