By Mike Terzich, senior VP, global sales and marketing, Zebra Technologies, www.zebra.com
Various mobile technologies are having a huge impact on field service now, and connective technologies are the wave of the future.
The world’s mobile worker population is on the rise even in the midst of a continued economic recovery. International Data Corporation (IDC) estimates it will reach 1.3 billion, or 37.2% of the total global workforce, by 2015. With such a large population of workers on the move, it’s important to equip them with the tools they need to efficiently move from job to job. Better technologies today enable mobile workers to get out from behind a desk and be even more efficient in the field. Additionally, as enterprises move toward intelligent and cloud-based systems, vendors are responding with hardware and software that easily integrates into existing systems, which minimizes downtime, and enables mobile workers to focus on creating an efficient customer experience.