Most service technicians have at least a fair understanding of who their customers are and what kinds of relationships the business has with them. However, even the “good” technicians are often deficient in their full understanding of exactly how to manage those relationships.
Once upon a time, if your dream was to be successful in technology you had to be in Silicon Valley. But with the industry evolving and a new generation of workers placing more of an emphasis on quality of life, new tech hubs popping up across the country are changing that narrative.
Effective training is essential for the productivity and success of frontline workers. Without it, workers won’t use their digital solutions correctly — or at all — hurting productivity and efficiency throughout the organization.
By Sajith Sahadevan, Dynamics 365 for Field Service
Many manufacturing organizations are transitioning from a traditional product business model to an as-a-Service business model — including flexible consumption models and Anything-as-a-Service (XaaS) — that lets them pay for what they use. As-a-Service models provide compelling benefits.
There’s little doubt that AI and automation are helping organizations streamline processes and work more efficiently. The broader question is what that means for tomorrow’s workforce.
Since 2003, the top service and support minds have gathered at Field Service Palm Springs for forward-looking content and unique session formats that ensure you learn and network most effectively. With 110+ expert service speakers and 40+ hours of networking activities, Field Service is designed to help you achieve service excellence and drive profitability.