Finding, Engaging & Keeping The Next Wave Of Field Service Leaders

Meet the Needs of an Emerging Workforce of Young, Tech-Savvy, Collaborative Technicians

To meet changing customer needs, organizations need the resources to deliver to expectations – and the most important part of service delivery is the technician. These employees become the face of your organization to the customer, and often, the hero when resolution is reached.

But how must your service organization’s talent strategies evolve to ensure you attract, hire, and retain the next field service heroes among today’s emerging workforce?

In this white paper from the Aberdeen Group, you’ll discover how Best-in-Class field service leaders are capitalizing on mobility and collaboration trends to:

• Retain desired field staff while recruiting the best new hires
• Engage and motivate the new generation of tech-savvy workers
• Enable techs to quickly resolve customer needs via social and mobile tools

Download the full white paper below.