11.30.22 -- Field Service Vision Report 2023

In his Grammy award-winning song “Lose Yourself,” Eminem sang, “You only get one shot; do not miss your chance…”. I’m sure he wasn’t thinking about providing exceptional service or losing customers forever when he wrote that song, but the sentiment applies. Building customer loyalty largely hinges on the quality of your customer relationships, and the foundation for that relationship often begins with the first encounter – the “one shot.”

Today, there’s no reason for service businesses like yours to rely on outdated, paper-based processes to manage technicians and engineers out in the field. When you implement a digital field and asset management solution, there are a wide range of far-reaching, cross-company benefits. Here are six opportunities to increase productivity and revenue when you implement a digital transformation.

While warranty management is well understood to be a key area of software growth, as warranties remain a centerpiece of service delivery in many environments, not all warranty management tools are up to today’s demands. For a business to succeed in a world of increasingly powerful service technologies, getting warranty management right is the bare minimum. Forward-thinking firms take that a step further, unafraid to make warranty management another tool that they can use to gain and retain customers.

Selecting the right hardware for remote service and support can seem daunting. Where to start depends on the situation and use case and there are several factors to consider before selecting. Read more on how to choose the right hardware for your remote service operations HERE.

Over the last 15 years, the proliferation of smart devices has reshaped our society. Among their most profound changes has been the introduction of vision to nearly every interaction and engagement.