Field Service Management: Transitioning From Manual To Automated Processes

By John Cameron, general manager, Trimble Field Service Management

Field service organizations are continually looking to foster greater productivity, visibility and efficiency in order to meet the demands of their customers and leapfrog the competition. Indeed, Aberdeen Group recently found competition in product and service to be the leading challenge for field service organizations. To address this, transitioning from manual to automated processes and using one platform to streamline the entire field service workflow is key.

Indeed, aligning back office systems with workforce management, telematics solutions and mobile devices, allows for quick access and easy data sharing from one step of the process to the next, seamlessly, across the entire business. The result is greater consistency, faster response times and a better customer experience.

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