Video: Field Service Management Solution

Customer service organizations are under tremendous pressure to improve customer satisfaction, reduce the cost of service delivery, and fix it right the first time. The key to accomplishing these goals is getting the right information — such as data sheets, up-to-date inventory information, 3-D service manuals, and customer warranties — to the point of work (POW). Technicians in the field need fast, easy access to these materials, and IT departments need to deliver new computerized capabilities to the field without heavy investments in enterprise systems.

Adobe, Intel, and Panasonic have joined forces to enable a field service management (FSM) solution that harnesses the best technology from all three companies to meet pressing field service needs. Submitted by Panasonic Toughbooks