With so many stakeholders impacted in the realm of field services, being able to put in place a clear adapt & response strategy will be integral to maintaining day-to-day operations. It is the businesses that have this clearly executed who will be able to continue to maintain revenue and meet KPIs.
After forecasting possible operational changes, the next most central step all field service teams need to take into account is the health and safety of the workforce.
Wendy McLaren, Head of Field Operations at Lindt Chocolate says: “The tricky part is that field staff are on the front line, so we need to work through the panic and find the right operating model that will make sure our teams remain safe, healthy and supported.”
That said, informing your teams of social distancing protocols can only go so far. The key initiatives some large-scale companies are implementing include finding the right technology platforms that will allow remote work where possible.