Field Service Evolution Focused On Customer Satisfaction

Learn how field service organizations are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected.

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected. We’ll also look at some of the challenges that organizations face when it comes to having a customer-centric approach to field service and the barriers that may be slowing their progress. And we’ll analyze how modern field service management solutions provide a clear path to Best-in-Class service that enables them to understand customers, build relationships, and add value.