Submitted by Panasonic Corporation of North America
Field service organizations (FSOs) were among the earliest adopters of mobile computers and continue to find new ways to take advantage of this technology as mobility systems evolve and improve. As the pace of change accelerates, however, FSOs have had to reevaluate their mobile deployment and upgrade strategies. Whereas in the past, rugged mobile devices were almost uniformly based on the Windows environment and remained in service five years or more. The accelerated introduction of new software and hardware features has made it necessary to leverage different operating systems, more flexible hardware platforms, and cloud-based software models.
The pre-mobile enabled field service organization, which is quite common despite available technologies and almost ubiquitous connectivity, is one that still relies heavily on manual processes and paper-based forms for field service delivery. At best, this traditional organization may use multiple spreadsheets for data entry and job tracking. Due to the lack of a mobile process, field service directors and managers have no insight into the locations of their field techs, the status of jobs in progress, or real-time data on which to escalate or downgrade problems.
Similar to other deskless industries, there are unique employee engagement challenges facing the utilities industry brought on by advances in technology and a shortage of qualified workers. The latest employee engagement statistics reveal that only 52 percent of utility workers are engaged. With many changes happening in the industry and an often stressful and even dangerous work environment, it’s no surprise that employee engagement is a challenge.
With the help of Wakefield Research, we conducted a survey of 120+ of our customers in 2018 to find out how Predix ServiceMax was helping them achieve quantifiable results. The survey included global enterprises across various industries including oil and gas, industrial manufacturing, medical devices, energy, and aviation.
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