Recognizing disruptive elements to your mobile workforce training program
Today’s businesses recognize that they can’t expect success when they equip their employees with outdated devices and applications. However, deploying new devices and software for your field and operations teams can be very time consuming, tedious and quite expensive. And, if done poorly and without an effective digital adoption strategy, it can have several negative implications for your business.
To minimize disruptions, it’s important to recognize three key events that can trigger a need to train your mobile workforces on their applications and devices. These events present opportunities for better training -- which can mean less time out from the field, quicker relearning of a task for field workers and lower overall costs for your company.
1. The rollout of a new business-critical mobile application
Developing and sharing a new business-critical application that will help workers on the front lines to be more effective and productive should be a positive experience. Unfortunately, rolling out a new application doesn’t always go as well as it should. Even the best plans can be undermined by things like a rushed or poorly managed process where workers don’t understand how to use the technology in ways that deliver them the greatest benefits. IT bottlenecks and other technical problems can also delay a project or cause stress and frustration and even turn workers hostile to future change. It’s further complicated when there are hundreds, or even thousands, of workers who all need the new application to do their jobs.