Article | July 23, 2020

5 Essential Features For Dynamic Scheduling And Dispatching For Field Service Operations

Source: KloudGin

By Kimberley Herrala, Director of Industry, KloudGin

Field Technicians

Service businesses schedule and dispatch hundreds or even thousands of jobs per day. It’s the responsibility of office support staff to process appointments, assign them to the right technicians with the right skill sets and find suitable times for the work to be completed.

Customer experience is the single most important aspect of field service. Job effectiveness and quality of service are crucial pieces of the puzzle that determines customer satisfaction, as is time management. In fact, 36% of customers won’t rehire a service business if a technician is 30 minutes late.

Bringing every piece of field service management together to provide the best possible customer experience is no easy task. This is especially true when dispatchers have little to no visibility into their workforce. Multiple types of work orders that require varied skills and equipment can further complicate matters.

Dynamic, AI-driven scheduling and dispatching solutions empower businesses to automate rote tasks, gain operational efficiencies, optimize crews and enhance productivity - all culminating in a better customer experience.

So what are the most essential features of a dynamic scheduling engine? Here’s what our customers are saying:

VIEW THE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: