11.09.22 -- Equipment Sales, Rental, And Service Operations Productivity Re-Imagined

The Great Resignation is affecting many industries, and home service providers have been no exception. Many technicians have left the field en masse, leaving a giant gaping hole in home service companies trying to figure out how to grow revenue with a smaller, less experienced field service team.

Every experience a customer has with a field representative is a direct reflection of their brand. Turning in-home sales and service personnel into brand ambassadors isn’t a new concept, but it’s one that requires excellent home service management from ordering through execution.

SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the U.S. needed to be improved. To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of work orders.

With global gasoline prices reaching all-time highs, and a climate emergency looming on the horizon, there has never been a more critical time to get your optimization house in order. Learn how to reduce your service team’s fuel costs and carbon footprint, plus make the most of scarce field service workers, all with the industry’s leading scheduling optimization engine from IFS.

Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.

Four simple steps to how a journey to digital can drive business transformation.