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Ensuring Quality Customer Service Performance In The Global Insurance Segment

Source: ServicePower
Insurance Field Adjuster Team

Putting Things Forward from the Perspective of the Global Insurance Industry

The results from research analyst firm, Strategies for Growth’s 2018 Warranty Chain Management Benchmark Survey clearly reveal that insurance organizations that have either implemented a new warranty management solution or, at the very least, upgraded their existing solution, are now experiencing an average of up to 10% improvement in warranty claims processing times, as well as commensurate upticks in customer satisfaction and the overall customer experience.

As many of these implementations are now supported by state-of-the-art Artificial Intelligence (AI) technology, those organizations that have taken this path benefit twice – from both the improved functionality of their “new” warranty management systems, as well as the introduction of AI technology into their business operations.