Webinar | February 1, 2017

End-to-End Field Service Management, Managing A Service Business In Software

Source: IFS North America
Field Service IT News For VARs

Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach. In this webinar, IFS Senior Product Evangelist, Tom DeVroy describes the functional requirements for a complete, end-to-end solution that encompasses interaction with the customer, dynamic scheduling/dispatch, service execution, contract management including quotes and SLA compliance, inventory, depot repair, financials and more. How can a true end-to-end solution help you plan the future of your service business, as you add new services lines and geographic territories? How can it help you win and retain business, deliver on promises to the customer, and ensure margin on service completed?