Case Study

Drive Efficiency With Intelligent Troubleshooting In The Field

Source: Microsoft
MacDonald Miller

A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and taking multiple trips to fix a problem were all part of the job.

Seattle-based contractor MacDonald-Miller Facility Solutions turned that assumption on its head.