05.11.22 -- Dispatch Schedule Software: 5 Ways To Drive Productivity And Profitability

For organizations with a deskless workforce, an efficient scheduling and dispatching process is crucial for delivering an exceptional customer (and employee) experience. The business’s success relies, in large part, upon dispatchers and staff schedulers, who must balance customer demand with worker availability; along with numerous other factors.

How to prepare for any emergency situation and still deliver exceptional service.

Field service is essential to the customer experience. A new study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centric objectives? Seventy-six percent of utility executives said it was either extremely important or very important to their efforts. So how do you empower your field service team?

The global facilities management industry is growing, but shrinking real estate footprints, the drive toward sustainability, and changing customer expectations can affect your bottom line.

While field service operations are critical to business success, it’s often seen as an area for cost reduction, and not something to invest in. So how can you avoid the red pen of the CFO at budget time? The secret is smarter field service management — finding innovative, yet low-cost, incremental ways to improve productivity.

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT), servitization, and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees. These five steps can help.