Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps in optimizing their operations and improving customer service. But without continuous measurement and improvement, they may not be getting the most value out of their technology infrastructures.
We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. By applying business intelligence and analytics to the data generated by their field service solutions, service organizations can optimize their technology and increase profits.
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