11.22.21 -- Digitally Transforming Field Operations With The Power Of Location

ANDRITZ, headquartered in Graz, Austria, is an international technology group providing plants, systems, equipment, and services for various industries. The company recently deployed IFS Field Service Management to replace local homegrown solutions and help power their move to a digital-first mentality. 

In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service capabilities. It is more imperative than ever to provide your customers with a seamless customer journey.

The field service knowledge gap is rearing its ugly head in just about every field service organization. According to the ManpowerGroup's Employment Outlook Q3 2021 survey, a whopping 69 percent of companies have reported talent shortages and difficulty hiring — a 15-year high. Market dynamics are causing the knowledge gap to widen to the point where customer satisfaction is suffering, labor costs are increasing, and margins are under pressure.

Tap into the latest innovations from Salesforce Field Service, built on the Customer 360. Unleash Salesforce Field Service to manage the changing needs of your business. Scale across the globe with automated scheduling built on Hyperforce. Empower trailblazers and partners to extend the mobile experience for every mobile worker. Build trust with effortless customer experiences such as self-service scheduling and two-way video support.

You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit-or-miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities. Watch this on-demand session to learn how the power of location can help you.