Trends in the field service segment present new opportunities in field service management technologies. A report by CXOtoday predicts that the field service management market will reach $5.11 billion by 2020.
A lot can happen when your mobile workforce is driving from job to job every day. Take a look at this infographic to understand myths about technicians' driving behaviors and see real-life examples of some risky behaviors captured by Lytx DriveCam devices.
In order to achieve true digital transformation, companies need to carefully evaluate how they employ field service technologies like IoT, artificial intelligence, and mobile. Download today and ensure you are selecting the appropriate field service tools for your needs. To ensure you are setting your organization up for success, take any new technology purchase and evaluate it through this lens.
A company believed one of its core missions was to become the utilities industry leader in safety. Severe accidents from hazardous gas leaks were uncommon, but high-impact events generally accepted as an inherent risk of operating energy delivery systems. However, the CFO considered the change a critical necessity that could be accelerated with emerging technology. The goal was to eliminate or substantially reduce safety risks for employees, contractors, customers, and communities.
The Fourth Industrial Revolution is accelerating a service transformation, and customer service is at the forefront of change. Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine service organizations’ biggest challenges and priorities, the changing role of customer service agents, the impact of artificial intelligence (AI) on the future of customer service, and how mobile workers fit into modern customer service.