01.19.22 -- Deliver Exceptional Experiences In The Field

Warranty is evolving. It’s no longer about replacing broken products. Instead, the savviest companies are using warranty as another touchpoint in the customer journey in order to build brand loyalty and drive sales. Other organizations are using warranty data to gain insights into equipment performance and develop future-looking service contracts.

Experienced technicians are starting to retire in large numbers, causing challenges for field service organizations. According to the Bureau of Labor Statistics (BLS), by 2022 more than 25% of the U.S. labor force will be in the 55+ age category. Aging workforces are sparking change across industries and presenting particular challenges for field service organizations.

Field Technologies talks with Sajeel Hussain of CareAR about how augmented reality (AR) can be used to bridge the gap when a field service technician is not able to access a customer site due to COVID-19 safety protocols and how the trend will continue long after the pandemic.

Quickly create custom mobile applications that improve field service quality and efficiency.

When work needs to be done at a specific site, it is best for all involved if it is done right the first time. This means a field service representative, in the right location, with the right skills and expertise, needs to be prepared with all the information they require to locate and complete the work. This is true for a technician fixing or maintaining equipment, an insurance adjustor reviewing a claim, a home healthcare worker administering medication, or an appraiser surveying property.