Customer Engagement (Self-Service Portal)

Source: ServicePower
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ServicePower’s Intelligent Customer Engagement solution offers your customers instant job scheduling to your integrated mobile workforce. Real-time job status, technician location, and two-way communications improve visibility throughout the service lifecycle.

Improve the Service Experience
Allow your customers to self-schedule appointments through a branded portal based on their schedule, upload images, and receive alerts and notifications.

Improve Productivity and Reduce Cost
Enable customers to view and manage scheduled jobs and tech location from any devices, job status, and communicate with mobile teams in real-time.

Increase Visibility
Empower your customers with the ability to view job status, technician location and ETA, and communicate with mobile teams in real-time.

Increase Revenue
Drive new revenue with real-time contract and service offers which can be purchased online.