Creating The Service Organization Of The Future

Like many service organizations, United Service Technologies is navigating staffing challenges while simultaneously reacting to ever-increasing customer demand. Looking towards the future, Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance.

IN THE WEBINAR RECORDING, RODGER WILL DISCUSS HOW HE’S:

• Assembling one of the youngest service teams in the country, using technology to upskill all employees with the collective experience of the workforce
• Creating proactive service plans that reduce avoidable calls through better data analysis and AI-powered technology
• Predicting a customer paradigm shift towards guided self-service