Give customers updates on the day of service.
Connected field service is essential.
There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when help will arrive, who will help them, and what to expect from the visit.
- 77% of customers still prefer in-person service to alternatives*
- 79% of field service professionals say it’s impossible to provide great customer service without full context*
To keep customers in control every step of the way, you need a connected field service experience. From one platform, you can use your data to align your teams and deliver the personalized experiences that keep customers in the know.