Communication Trends Across Deskless Workforces In The U.S.

Understanding Today’s Deskless Workforce

Deskless workers are those who rarely work at a computer or in an office, and instead spend most of their day on their feet or traveling between work sites. This includes industries like communications, construction, hospitality, manufacturing, and transportation — indeed, the vast majority of the U.S. workforce is deskless today, and that number continues to rise. Understanding Today’s Deskless Workforce

By 2020, IDC expects mobile workers will account for nearly three quarters (72.3%) of the total U.S. workforce.

39% of deskless workers surveyed communicate with 20+ coworkers every day. This deskless workforce may not be in an office, but they have clear communication and collaboration needs all the same. Whether it’s assigning tasks across teams, relaying a question back to the main office, or coordinating with other deskless colleagues (sometimes hundreds of miles away), communication is essential in order to operate smoothly and efficiently.