Article | September 7, 2017

Common Mistakes Field Service Organizations Make When Pursuing Profit

Source: Microsoft
Profitability

Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well will increase profit margins. The question becomes how to do it (and how not to do it).

Here are common mistakes FSOs make when pursuing higher profitability.

Mistake #1

Losing sight of the customer because you’re too focused on profits. If your decisions are based on what is going to result in more money for your FSO today, then you may become shortsighted about what attracts and creates lifelong customer relationships. We all know how expensive it is to acquire new customers and that your most profitable customers are typically the ones that have been with you for a long time. Think of ways to improve the customer journey from initial contract to service appointments and create positive interactions that will keep them coming back for more.

VIEW THE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: