By Alastair Mitchell, CEO and co-founder, Huddle, www.huddle.com
Fragmented information sharing can cause bottlenecks and inefficiencies.
Collaboration and communication technologies as diverse as social media, SMS, video conferencing, and file sync and share have enabled businesses to become more efficient, connect with employees across time zones, between teams and individuals, as well as customers and partners.
Technology provides us with a 24/7 platform to disclose and discuss instantaneously what people are working on or anticipating. With these capabilities, however, companies are faced with finding new ways to derive business value from an ever-increasing flow of information within their company and beyond. Moreover, organizations need to consider the impact information flow has, not only on employees, but also for the customer experience.