10.14.21 -- Cashing In On The Opportunity Of Outcomes

Like most of the major service trends, predictive capabilities come up in almost every conversation. Some organizations have already achieved this nirvana, but many are still at the point of recognizing the potential but not yet translating it into their reality. It is expected that we’ll see significant evolution in this area in 2021, and that’s because while there are challenges to overcome, as with any change, the opportunities are simply too immense to delay in pursuing.

Today’s manufacturers and service organizations have a wealth of initiatives underway to improve, evolve, and transform how they leverage service as a strategic differentiator and seize the opportunity that service provides. Top of mind for these companies is determining how to serve customers in a way that delivers increased profit margins and revenue growth. Unfortunately, companies can fall disappointingly short when it comes to execution.

To deliver exceptional service in today’s landscape, your operations, people, assets, and parts need to be tracked, analyzed, and optimized by a powerful enough service platform to meet your expectations. Is your current system up to the task?

As business leaders take note of outcomes as the way to win the future, there’s a deeper recognition than ever before around the criticality of service — as well as the need for digitalization.