Newsletter | March 25, 2020

03.25.20 -- Building A More Flexible Workforce With Uberification

 
Featured Articles
The Future Of Field Service Is An AI-Human Hybrid
Submitted by Aquant

The growing sophistication of AI technologies is helping service professionals across many industries deliver better customer experiences with greater efficiency and at less cost.

Fix It The First Time: Modernize Your Field Service With Mixed Reality
By Microsoft

Delivering the right data at the right time to field service workers presents a unique challenge. Organizations that don’t get field service technicians the training and other information they need on the job risk a growing skills gap.

Transform The Customer Experience With Intelligent Field Service Management For Manufacturing
By Salesforce

What would it look like if you were able to deliver personalized, smarter, faster field service that could transform the customer experience? Moreover, what would it look like if your team of skilled field technicians could deliver this exceptional customer experience faster and more accurately than ever before, every time?

Building A More Flexible Workforce With Uberification
Submitted by Zinier

Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. This shift has driven significant investment in a number of tools designed to simplify field service, from AI-driven scheduling to step-by-step mobile workflows.