Big Banks Hit With WhatsApp Fines. Learn How To Keep Your Company Safe!

Most readers will already be familiar with WhatsApp, often used within personal lives as a primary source of communication between family and friends. While using WhatsApp for business purposes is often tempting, it is highly recommended to avoid for good reason. This article will highlight recent cases where big banks received WhatsApp fines for using the messaging service internally. In addition, learn tips and tricks that help keep your company safe from the same outcome.

Why shouldn’t you use WhatsApp for Field Service or Customer Support?

While the current crackdown is within the banking sector, it is vital to ensure your business is prepared as potentially this is just the start. The crackdown could move to other industries and sectors as GDPR regulations are tightened and enforced more. While the good intention to assist colleagues and customer through already established personal communication channels is tempting, your business might be put at risk for a number of reasons.