White Paper

Benchmarking The Cutting Edge In Service Technology

Source: IFS North America
Field Service IoT

While a fully autonomous service strategy is rare today, our research indicates that the pace of change will see a significant shift in service industry standards within the next 24 months. This study predicts:

  • A strong movement towards autonomous service models supported by developing technologies
  • Increased collection and usage of big data
  • Service organizations struggling to integrate new solutions with legacy environments, along with heavy cloud adoption