Case Study

Becoming A Trailblazer: GreenThumb Keeps Customer Service In Bloom With Field Service Lightning

Source: Salesforce
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When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company recently decided to rejuvenate its customer service processes.

WHO IS GREENTHUMB?

GreenThumb performs millions of lawn care treatments in the United Kingdom each year. Established in 1986, GreenThumb now has 200 franchise locations and serves more than 450,000 mostly residential customers from Northern Scotland to the Isle of Wight.

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