Australian Division Of Fortune 500 Company Selects Astea's Service Management Solution Suite To Optimize & Manage Warranty Claims

Plans on Leveraging Astea’s Platform to Drive Productivity, Streamline Processes, Ensure Superior Customer Service and Support Strategic Growth Initiatives

Astea International Inc., the leader in service lifecycle management and mobile workforce solutions announces recently that the Australian division of a Fortune 500 imaging and optical manufacturing company, has selected the Astea Alliance service management platform to streamline and speed the processing of warranty claims, optimize scheduling & dispatching of work orders for their third party service network, and ultimately elevate satisfaction levels with their customer and partner ecosystem.

The Company will be implementing the Astea Alliance solution to help drive further efficiencies, reduce time and costs associated with warranty claims processing, and support their strategic growth strategy. The Company selected Astea’s platform because the solution is based around service excellence disciplines and best practice experiences drawn from Astea’s long and established history in the imaging service industry, and Astea is uniquely positioned to meet their needs.

“We are elated to have another Fortune 500 company join our family of customers in the office & imaging equipment industry. This Company is clearly committed to delivering a superior service experience to both its customers and partners,” said John Tobin, President of Astea International. “They truly understand the strategic value that the quality of service can have on overall profitability, customer satisfaction and retention, as well as providing a distinct competitive advantage in the marketplace.”

Whether on-premise or in the cloud, Astea is the only global solution provider that offers all the cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.

About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. For more information, visit www.astea.com.