AT&T Cuts Expenses By 43% With True Mobile VPN Solution
AT&T operates a very large field-service organization to support its residential and business customers. Any improvements in productivity in this organization have a bottom-line impact. To assist in improving productivity, AT&T chose to work with NetMotion Wireless to deliver the NetMotion Mobility® solution. Results achieved to date include an increase in productivity, a better customer experience, reduced expenses, and reduced overtime.
The Need for a True Mobile VPN
Like most companies, AT&T uses a standard VPN product that was not designed for mobile environments. During the course of a given work day, a technician could lose connectivity with the wireless network several times, causing the VPN to drop its connection. This led to three significant issues.
First, the root cause of the connection problem wasn’t always apparent, which triggered many help desk calls that would impact productivity and drive up costs.
Download this case study to discover the problems, solution, and results.
Get unlimited access to:
Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.