Reaffirms Commitment to Maintaining Comprehensive & Effective Controls and Policies for their Cloud Offerings residing on Amazon Web Services (AWS) and Microsoft Azure platforms.
Astea International Inc., a global provider of service management and mobility solutions, recently announced that it has completed an independent audit for the Statement on Standards for Attestation Engagements (SSAE) No. 16 Service Organization Control (SOC 2) Type 2 audit certification with no exceptions. Completion of this audit validates that Astea has completed an independent audit of its controls, policies, and procedures related to its cloud offerings residing on Amazon Web Services (AWS) and Microsoft Azure platforms.
“Astea is extremely pleased to complete this audit again. Our participation in this extensive audit is a best practice that we follow each year and provides our customers with greater insights into our controls, procedures, and systems for our cloud solutions. It validates our commitment to ensuring the security and integrity of our customer’s data and systems meet the highest standards,” said Rick Etskovitz, CFO of Astea International. Astea’s SOC 2 report focused on their non-financial reporting controls as they relate to security, availability, and confidentiality. The SOC 2 report provides valuable information that current and prospective cloud customers of Astea need to assess the risks associated with any cloud offering.
Mr. Etskovitz continued, “We deliver a mission-critical, enterprise solution to some of the largest and most advanced organizations around the world, and this audit is a critical component in providing our customers and prospects the transparency and visibility they need. With our strong internal controls, we are also able to help our customers meet their own regulatory and compliance requirements. In addition to this independent audit, we conduct our own internal compliance reviews of key operational policies and processes throughout the year. We continue to invest in data security to give our customers the highest level of confidence that their information is safe and secure.” Astea is the only global service management solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling, and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum. Companies around the world leverage Astea’s platform to increase revenues, reduce costs and optimize customer outcomes for superior satisfaction.
About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Service Smart. Enterprise Proven. For more information, visit www.astea.com.