Evaluation based on Completeness of Vision and Ability to Execute
Astea International Inc., a global provider ofservice lifecycle management and mobility solutions, recently announced that it has been positioned in the Visionaries Quadrant in Gartner’s 2014 Magic Quadrant for Field Service Management*.
Astea is the only software solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Offered in the cloud or on-premise, Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. Astea has been developing and implementing global solutions solely focused on providing service organizations with technology innovations that will further optimize and accelerate their business.
“We are very pleased to be recognized by Gartner as a visionary for the sixth consecutive year. We view this positioning as confirmation of our ability to deliver powerful and innovative solutions that consistently generate significant benefits for our customers,” said John Tobin, President, Astea International. “Whether on-premise or in the cloud, we deliver the most complete, comprehensive and fully connected service management & mobile workforce suite enabling businesses to achieve superior customer service at a lower total cost of ownership. Our customers have been able to dramatically reduce dispatcher to technician ratios, increase the number of work orders completed per day, minimize or completely eliminate overtime costs, accelerate invoicing cycle from weeks to days/hours, and ultimately provide their customers with the highest level of service. We continue to build upon our solution success to ensure we deliver features and functions that are going to have a strong benefit and drive compelling advantages for our customers. We are the only company that can bring the longevity, knowledge and proven solutions to ensure companies deliver great service – with maximum responsiveness, efficiency, and consistency.”
In May, Astea unveiled Astea Alliance 11.5, introducing an abundance of new features and enhancements. Building on its extensive history and expertise in the service management industry, Astea Alliance 11.5 has achieved a new standard for delivering a powerful, feature-rich, forward-thinking solution that offers greater ease of use, unmatched configurability, and unique ways to deliver knowledge throughout the organization to ensure user adoption that ultimately ends with elated customers.
*Gartner, Inc. "Magic Quadrant for Field Service Management" by William McNeill, Michael Maoz and Jason Wong, December 22, 2014
About the Magic Quadrant
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About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.