AI is already improving service operations, and more opportunities for ROI are emerging. This special report on AI in field service does some forward looking, but primarily provides an overview of where we are at in terms of adoption in service applications. In some ways, it’s also a look at where field service has already been for quite some time.
The rollout of mobile technology is reaching a tipping point in the market. Many organizations have well-established mobile applications that connect to cloud platforms that provide immediate views into the operational workflows of their business. It is estimated that by 2020 75 percent of all field service organizations will be using mobile tech for their operations. This will ensure that technicians have the most up-to-date information when they need it and enhance the data capture from the field.
As management consultant Peter Drucker once said, "The purpose of business is to create and keep a customer." And of course, the only way to keep a customer is to ensure customer success. It's the one true common denominator of any customer who purchases a business solution.
Servitization leads to greater revenue and growth, according to this 200-respondent study from IFS, and greater levels of servitization bring greater business benefits. In this white paper, you will find research on the servitization of product-centric companies and the technologies behind this digital transformation.
The Internet of Things (IoT), and the data that it produces, is transforming the way companies deliver service. This live broadcast with sr. product manager Gary Brandeleer, Field Service Lightning, and Henry Liu, Salesforce IoT product manager, shows you how to leverage the power of device data to deliver proactive service that will create lasting customer relationships — and build your brand.
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