Allstream Eliminates Scheduling Errors And Increase Daily Customer Visits

Allstream is the only national communications provider that works exclusively with business customers. A Canadian leader in innovative IP-based communication solutions, the company leverages its nationwide high-performance fibre network to help businesses of all sizes unify and improve the many ways in which they connect with employees, customers and partners. As a trusted advisor, Allstream focuses on helping customers prepare for the future by improving network performance and workforce productivity while also managing costs better.

The Challenge

The telecommunications sector is a rapidly-changing environment that requires the continuous improvement of product, service, process and system efficiencies. Effective management and on-time activation of customer services are thus becoming very challenging activities. It is now mandatory to assign resources correctly and prioritize the scheduling of activities related to the provisioning of customer service across various departments.

To take on this challenge, Allstream originally relied on individual managers to manually assign resources and schedule work through spreadsheets. This approach was not effective, and it was very difficult to monitor as managers followed different processes and methodologies.

To see the benefits and learn more about the implementation, download this case study at the link below.