05.18.20 -- A Practical Path To AI Implementation

By effectively adapting to the evolving hiring, onboarding, and training standards, FSOs will ultimately be able to identify, attract, hire, train, empower, and motivate their employees to deliver on or exceed their customer and shareholder expectations.

Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same time, the stakes are higher than ever in the competition over customer experience (CX), where contact centers play an increasingly pivotal role. But contact centers can rise to the occasion by taking the right steps to achieve agility in the cloud.

With back-end AI implementations becoming the standard across a variety of technology products, businesses no longer have the luxury of doing nothing. This paper will discuss some of the important considerations influencing successful AI implementation.