A Day In The Life: The AI Enabled Field Service Organization
By Sajith Sahadevan, Dynamics 365 for Field Service
Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem. Modern field service organizations need new ways to make sense of available information to enable their people and take early action to address customer needs.
Intelligent, predictive systems driven by artificial intelligence (AI) can do just that. They can automate manual, time-consuming tasks like collecting data, diagnosing problems, and identifying the best solutions to problems. AI optimizes resource management, empowers field teams through mixed reality and mobilization, and improves customer service with proactive and predictive service.
This post will look at how AI-enabled solutions, like Microsoft Dynamics 365 for Field Service, can enhance every part of a field service organization’s team and transform the customer experience.
Get unlimited access to:
Enter your credentials below to log in. Not yet a member of Field Technologies Online? Subscribe today.