12.12.22 -- 6 Ways Field Service Teams Can Prepare For The Holiday Season

The business world has fully embraced the value of artificial intelligence (AI) and machine learning (ML). AI and ML allow companies to automate operations, instantly connect team members, and predict activities when managing their resources and personnel.

Looking to kickstart – and succeed in – your org’s digital transformation journey? First, you need to understand what’s working (and not working) in your organization. Only then can you plan where to allot resources and what areas of the business need a small modification or a big change.

Businesses within the field service ecosystem are undergoing significant changes across their people, processes, and technology. They are being pushed to modernize their operations from back office to forward-facing customer service. To explore some of the major shifts taking place, we got a chance to catch up with Michael Israel, head of field service evangelism for Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations. Michael has spent a significant portion of his career as a strategic consultant to field service organizations and has witnessed firsthand how things have evolved.

Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.

The global pandemic, the rise of a remote workforce, the increased adoption of blended workforces, and other factors have spurred the need for field service providers to transform their existing field service business models.

The holiday season can become one of the busiest times of the year for sectors that rely on field service teams for maintenance. Field service teams should prepare early for the holiday season to avoid getting caught off-guard.